Privacy Policy

Last Updated: October 2025

This Privacy Policy describes how Comtel Consultants & Infraprojects Pvt. Ltd. ("we," "our," or "the Company") collects, uses, and discloses your personal information when you use our services, visit our website, or engage with us for civil engineering consultancy services.

1. Information We Collect

1.1. Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company details
• Professional Information: Job title, company information, professional credentials
• Project Information: Details about your projects, site information, technical specifications
• Financial Information: Billing address, payment information, tax details

1.2. Technical Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website information
• Device information and operating system

2. How We Use Your Information

2.1. Service Provision

We use your information to:

• Provide civil engineering consultancy services
• Communicate about your projects and services
• Process payments and manage billing
• Send project updates and technical information

2.2. Legal and Compliance

Your information may be used for:

• Complying with legal obligations and regulations
• Protecting our rights and property
• Ensuring safety and security of our operations
• Meeting industry-specific compliance requirements

3. Information Sharing and Disclosure

3.1. Service Providers

We may share information with:

• Sub-contractors and technical partners involved in your projects
• Payment processors and financial institutions
• Cloud storage and IT service providers
• Legal and regulatory authorities when required

3.2. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

4.1. Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection

4.2. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for engineering projects

5. Your Rights and Choices

5.1. Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to certain processing activities

5.2. Marketing Communications

You may opt-out of marketing communications at any time by:

• Using the unsubscribe link in our emails
• Contacting us directly at the provided contact information
• Updating your preferences in your account settings

6. Cookies and Tracking Technologies

6.1. Cookies Usage

Our website uses cookies to:

• Enhance user experience and website functionality
• Analyze website traffic and usage patterns
• Remember your preferences and settings
• Provide personalized content and recommendations

6.2. Cookie Management

You can control cookie settings through your browser. However, disabling cookies may affect website functionality.

7. International Data Transfers

As a global engineering consultancy, we may transfer your personal information to countries outside your residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

8. Third-Party Links

Our website may contain links to third-party websites, including regulatory authorities, technical resources, and industry partners. We are not responsible for the privacy practices or content of these third-party sites.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Updating the "Last Updated" date at the top of this policy

11. Contact Information

By using our services, you acknowledge that you have read and understood this Privacy Policy.